Dr. Maya Ivanova has an extensive practical background in the tourism industry. With more than 10 years of professional experience as a tour operator, she developed her expertise in the Management and marketing of travel agencies, Customer service in travel agencies, Event management, Hotel marketing.
Also, Maya is an Associate Professor in Tourism and Hospitality at Varna University of Management and a certified IATA/UFTAA instructor. She serves as an Editorial assistant of the European Journal of Tourism Research and has over40 publications on hotel chains, online platforms and tourism intermediaries, sustainability, and air transport. Her interests include tour operations, aviation, hotel chains, hotel management.